Privacy Policy

WE TAKE YOUR PRIVACY SERIOUSLY

New data protection laws are in force in the UK from the 25th May 2018. Phelan Haulage is committed to full compliance when it comes to our customers data and privacy. In short this means that:

Data Collection – When you place and order with us or want to subscribe to our newsletters, consent will now be clear, specific and explicit. We have also reached out to previous customers to provide re-consent that they wish to be kept in touch with.

Data Security – We have re-evaluated security measures to keep your data safe. Your data is stored through the general WooCommerce application using a 1&1UK server. Your data is encrypted as it is transferred, using secure socket layer technology (SSL) and stored on a secure server behind a firewall.

Your Data Rights – Our customers have the right to:

The right to be informed – all organisations must be completely transparent in how they are using personal data
The right of access – individuals will have the right to know exactly what information is held about them and how it is processed
The right of rectification – individuals will be entitled to have personal data rectified if it is inaccurate or incomplete
The right to erasure – also known as ‘the right to be forgotten’, this refers to an individual’s right to having their personal data deleted or removed without the need for a specific reason as to why they wish to discontinue
The right to restrict processing – an individual’s right to block or suppress processing of their personal data.
The right to data portability – this allows individuals to retain and reuse their personal data for their own purpose
The right to object – in certain circumstances, individuals are entitled to object to their personal data being used. This includes, if a company uses personal data for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest
Rights of automated decision making and profiling – the GDPR has put in place safeguards to protect individuals against the risk that a potentially damaging decision is made without human intervention. For example, individuals can choose not to be the subject of a decision where the consequence has a legal bearing on them, or is based on automated processing

For any request you have about the data we store about you, please contact us at russell@viode.co.uk.

FULL PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: When you contact us by email we may add your email to our mailing list. We will limit these to information which we feel is important or useful to you, we do not intend on spamming any of our customers. If you do not wish to receive these you can follow the unsubscribe link on the bottom of our emails.

How do you get my consent?

When you provide us with personal information on our website, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at russell@viode.co.uk.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and a transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links – When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit/debit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – COOKIES

Cookies are pieces of information that are stored in your computer as text files. They are sent from the host website to the web browser while you browse through the internet. Cookies are designed in order to help websites remember essential information and record certain browsing activity to make browsing faster and easier. Read how we use them here.

By using this site, you represent that you are at least the age of 16.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 9 – QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at russell@viode.co.uk or by mail at Viode Marketing.

[Our Data Protection Officer works alongside these third party companies; www.viode.co.uk – www.blackspell.co.uk – www.handymanhomeandgarden.co.uk – https://www.lamour.co.uk – www.highway-logistics.co.uk – https://cswatersports.com – https://cswatersportsacademy.com – https://thewatersportscentre.com – https://hampshirewatersports.com/ – https://www.hampshirekitesurfing.com/ – www.surfdek.co.uk – www.northernkites.co.uk – www.infinitysportkitesurfing.com – but no information is shared between them.]